Operations Manager

Kallman’s core business is organizing the U.S. presence at multiple major overseas trade events across market sectors. Our primary product is the USA Partnership Pavilion (“the Pavilion”): A branded, industry-standard, showcase destination for buyers looking for an efficient way to meet a critical mass of U.S. suppliers, and an on-site business hub for USA exhibitors looking to maximize their exposure and time at these events.  The Operations Manager is responsible for 4-5 Operations Specialists.  Each Operations Specialist is responsible for the delivery and design of the Pavilion.

Main responsibilities include:

Managing Operations Specialists

·         Develop overall group goals and plans including creating and refining processes and procedures for the department.

·         Initiate and implement inter-departmental, vendor, and Exhibitors processes that increase efficiency.

·         Work with managers of other departments to ensure overall show success.  Optimize communication between Operations Specialists and their Project Managers to increase client satisfaction.

·         Review all Operations Specialist Exhibitor Communications and Pavilion design for consistency with Kallman standards.

·         Oversee hiring, training, and performance evaluations for team.

·         Attend show (as needed) and manage on-site logistics and day to day work scope.

The Operations Manager is responsible for making certain the Operations Specialist successfully executes the following:

·         Create and distribute RFPs to international stand builders.  Analyze and review proposals from budget, design POV.

·         Maintain a complete understanding of exhibitor manuals and show requirements for builders

·         Develop relationships and work effectively with all vendors and sub-contractors such as electricians, platform suppliers, cleaners, caterers, security, and show organizers

·         Ensure that shows positively influence clients’ perception of ROI for their participation by trying to achieve near-flawless execution of event.

Skills/Requirements:

·         Experience managing teams.

·         Ability to manage multiple projects in various stages of development at one time.  Organizing and prioritizing tasks. Managing time to maximize productivity. Estimating task duration and completing tasks when promised.

·         Use logic and reasoning to identify the strengths and weaknesses of solutions to problems. Make good decisions and solve problems under pressure

·         Strong computer skills, aware of how technology can improve procedures

·         Strong communication skills, both verbal and written.

·         Strong knowledge of available outside resources as well as competitors

·          International travel is required (4-8 weeks).

·          Occasional box lifting will be required.

EDUCATION/EXPERIENCE

Bachelor’s Degree required.
Minimum of five years progressively responsible, related experience.
Tradeshow coordination experience is a must.